Frequent asked questions


Helpdesk availability

The telephone helpdesk can be reached on telephone number +31 (0) 900 8 528 528 (standard rate - only accessible from the Netherlands).

The helpdesk is available from:

Monday to Friday: 9 am to 9 pm
Saturdays:             9 am to 5 pm                                                                                                                                
Sundays:             11 am to 4 pm

Please keep your personal login details at hand.

You can also reach us by filling in the contact form. Click on the 'contact button' above.

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