Frequent asked questions: Logging in

Why can I not log in?

Answer: - Did you type your login name and password correctly? - Have you checked the voucher letter to see if your details are still valid? Once your voucher has expired you can no longer make a selection. - Did you try to log in from a different computer? - Do you have a firewall which does not accept cookies? You can check this as follows: Cookie settings in Internet Explorer: To check if Internet Explorer browsers accept cookies, or to set them to accept cookies, you need to do the following: - In the browser click on the menu-item 'Tools'; - Select 'Internet options'; - Select 'Privacy'; - Choose a privacy setting no higher than MEDIUM, otherwise cookies will be rejected. - Click on OK Cookie settings for Netscape / Firefox: To check if a Netscape browser accepts cookies or to set it to accept cookies, you need to do the following: - Click in the browser on the menu-item 'Edit'; - Select 'Preferences'; - Select 'Advanced' from the drop-down menu; - Go to the section about Cookies; - Select at a minimum the option 'Accept all cookies' with the extra option 'Warn me', but ideally without this extra option. - Click on OK

What should I do if I have lost my login name and password?

Answer: Contact our helpdesk. We will check your details with your employer. As soon as you have been checked and cleared by your employer, we will send you a new login code and password.

Did the above answers help you solve your problem?

If you did not find the answer to your question here, then please fill in the contact form or contact our helpdesk on +31 (0)900 852 8528 (local rate).

Our helpdesk is available from Monday to Friday from 9:00 am to 9:00 pm, on Saturdays from 9:00 am to 5:00 pm and on Sundays from 11:00 am to 4:00 pm.

Have your login details ready.

Is your answer not here?

Ask your question to the helpdesk.